Refund & Cancellation Policy

1. Overview

OrderIt is a subscription-based software platform that provides digital tools for restaurant management, including menu management, order processing, table management, QR code ordering, analytics, public profile pages, and subscription management.

Because OrderIt is a digital SaaS product with immediate access to features upon activation, refunds are limited and governed by the terms below.

2. Subscription Fees

• All OrderIt plans are billed in advance on a monthly or quarterly basis, depending on the selected plan.
• Subscription fees are payable as per the pricing displayed at the time of purchase.
• Access to the platform is activated only after successful payment confirmation.
• New users may be eligible for a trial period as displayed during signup.

3. Refund Policy

A. General Rule

Subscription fees paid for OrderIt services are non-refundable, except in cases where a refund is required by applicable law or explicitly approved by OrderIt at its sole discretion.

Once a subscription period has started, no partial or full refunds will be issued for:

• Unused time
• Partial usage
• Change of business circumstances
• Lack of usage of the platform
• Closing or selling of the restaurant

B. Duplicate or Failed Transactions

If you believe you have been charged:

• More than once for the same subscription, or
• For a failed or incomplete transaction

You must notify us within 7 days of the transaction by emailing the support team. After verification, any eligible excess amount may be refunded to the original payment method.

C. Incorrect Plan Purchase

If you accidentally purchase the wrong plan, you may contact support within 48 hours of purchase. OrderIt may, at its discretion:

• Adjust the subscription to the correct plan, or
• Provide a credit adjustment for future billing

Refunds in such cases are not guaranteed and are handled case-by-case.

4. Invoice & GST Requests

Customers are advised to download or generate invoices soon after purchasing a subscription.

Requests for GST details update or invoice corrections (with valid reason) must be sent to support within 30 days of the purchase date. Changes requested after this period may not be processed.

5. Payment Processing Time

Payments made through certain methods (such as bank transfers or manual payment links) may take 24-48 hours to reflect.

• Subscription activation will occur only after payment confirmation.
• No refund requests can be raised for delays caused by banking or payment network processing times.

6. Cancellation Policy

A. Subscription Cancellation by User

You may cancel your subscription at any time through your account settings or by contacting support.

• Cancellation will stop future renewals.
• You will continue to have access to the platform until the end of your current billing cycle.
• No refunds will be issued for the remaining period after cancellation.

B. Auto-Renewal

All subscriptions may automatically renew at the end of the billing cycle unless cancelled before the renewal date. It is the user's responsibility to cancel before renewal if they do not wish to continue. Charges made after renewal are non-refundable.

7. Payment Disputes

If you experience issues with a transaction made via Credit Card, Debit Card, UPI, or Net Banking, you must contact our support team with transaction details. OrderIt will review the matter and respond as per internal processes and applicable legal requirements.

OrderIt is not responsible for errors caused by:

• Entering incorrect account or UPI details
• Banking or payment gateway failures outside our control

8. Service Suspension or Termination

OrderIt reserves the right to suspend or terminate access to the Service if:

• Subscription fees remain unpaid
• There is a violation of our Terms of Service
• Fraudulent or abusive activity is detected

In such cases, no refund will be issued.

9. No Guarantee of Business Outcomes

OrderIt provides software tools to assist restaurant operations but does not guarantee increased revenue, customer retention, or business growth. Refunds will not be issued based on dissatisfaction with business results.

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Updated versions will be posted on our website with a revised effective date. Continued use of the Service after changes means you accept the updated policy.

11. Contact Us

For billing, cancellation, or refund-related queries, contact: